Legal services firms are defined by their ability to deliver personalized service, tailored to the needs of individual clients. Today, this mission is harder than ever, as clients grow increasingly more demanding, expecting personalized service around the clock and cases grow increasingly information-intensive. Firms that are focused on enhancing client services and increasing billable hours depend on sharing information and easy communications. The right communications solution can deliver a host of benefits to today's legal services firm - streamlining office administration, lowering communications costs and eliminating unnecessary travel. The economics of a legal services firm are very straightforward: Time is money. This equation has been around a long time, but today it is truer than ever. Legal services businesses can maximize their performance by minimizing the time spent on non-billable activities. For that reason, a communications system that enhances the efficiency of a firm is ultimately going to pay for itself. From mobile solutions for busy attorneys to sophisticated conferencing solutions that can cut down on travel costs and face-to-face meetings, the right communications system can help enhance the efficiency of your firm in three key ways:
Boost Productivity: The right communications solutions can deliver proven tools to help you work more efficiently: simple ways to set up conference calls for over 60 participants, messaging systems that provide access to voice mail and e-mail, direct connections between your office phone system and your cell phone, and much more.
Increase Efficiency: When you automate routine procedures, you save valuable time. Do your call volumes fluctuate widely based on the caseload? Do you handle cases in which large numbers of clients need to receive regular updates? The right communications solution can help automate the delivery of routine information (through Interactive Voice Response capabilities, for example) and also give you the flexibility to adjust your call coverage based on incoming call volumes.
Improve Communications: Simplifying the flow of information between co-workers, support staff and clients can have a major impact on the overall profitability of a firm. Equipping your locations with centralized messaging and a uniform dial plan, and providing repeat callers with quick ways to get to the right person, are simple and cost-effective ways you can improve communications, streamline office operations and lower costs.
The Top Ten Legal Outsourcing Companies in India
Legal Process Outsourcing (LPOs) is the new kid on the block in the outsourcing world. According to NASSCOM, there is a huge potential in this estimated US$ 250 billion legal services market. Another estimate indicates that the number of outsourced legal jobs would increase to around 35000 by 2010 and to 79000 by 2015. The revenues accrued from these services could go up to US$ 4.7 billion by 2011-12.
Outsourcing of legal work is not new and has been around for a while. However, its potential has only been realized in recent times. This has led law firms to open outsourcing units to take advantage of this opportunity.
Our list of Top 10 Legal Outsourcing Companies in India includes third party vendors and third party multi-service BPOs. This list does not include the law firm captives or the corporate captives, which also have a huge presence in India.
- Pangea3 is a Mumbai based outsourcing firm. Its legal work includes contract drafting, legal research, drafting of court documents for filing in US and UK courts, patent applications and monitoring, and document review and analysis.
- G B Law Solutions is a Delhi-based firm offering a gamut of legal services that include Legal Representation, Legal Research and Analysis, Legal Transcription, Legal Drafting, Coding and Documentation Service.
- King, Stubb & Kasiva, based in New Delhi, Bangalore, Chennai and Kolkata also offers BPO services to cater to the US and European markets.
- Legal Source is a legal firm offering specialized solutions in Transcription, Coding, Document Management, Scoping, Billing, Secretarial and Paralegal Service. It is based in Chennai.
- Economical services.com is a New Delhi-based firm that is involved in both Legal and Paralegal Assignments.
- Trust man Legal Outsourcing is a leading law firm based in New Delhi, it offers BPO services related to Transcription, Coding, Document Management, Scoping, Billing, Secretarial and Paralegal services.
- Legal Sonic is a Chennai based company that is now increasingly becoming involved in the Legal Process Services space.
- OfficeTiger is a leading global BPO services provider. This New York based company has a BPO facility in Chennai that offers Legal services among other things.
- Thuriam BPO & Knowledge Services is an established BPO and KPO. It also offers Legal Transcription services and Legal Consulting Services that include, Legal BPO, Legal Documentation and Legal Research.
- eCase Solutions works out of a world class facility based in Gurgaon, on the outskirts of New Delhi. eCase offers paralegal services, word processing, legal and business research and other case management services.