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Company Profile

Trec Global Inc.

Kendall park, , United States

Services Products - Services,
Proprietorship Firm Since 1990

TREC Global is part of the TREC Corporation group of companies. All of TREC?s divisions leverage the solid experience of senior management and staff and a 14 year track record of success in delivering world-class value based solutions to our Fortune 500 customers. TREC began in 1990 and started by serving the Financial Services and Telecommunications industries and over the next several years the company experienced steady growth and market expansion, led by it?s entry into the Pharmaceutical and Health Care industries.

TREC Global was established as a result of requests from our customers, who were seeking cost effective Customer Contact and Business Process Outsourcing (BPO) solutions. After in-depth discussions with our customers and extensive research on the Customer Contact and BPO industries, it became apparent that the Philippines would be the ideal location to establish a Global Delivery Center. After studying the failures of other outsourcing firms, TREC Global determined that the missing component, key to the successful delivery of global services was the lack of local Program Management providing program oversight and a single point of contact to the customer.

TREC was able to provide this critical catalyst to success by leveraging our extensive experience in service delivery to develop end-to-end processes for managing programs onsite and delivering them from our Global Delivery Center. TREC Global?s U.S. And Manila based management teams are made up of industry leading senior executives who have extensive experience in managing Customer Contact and BPO operations. Finally, to meet the growing demands for our services in North America, TREC Global has established regional offices in New York, Chicago and San Francisco.

Products :
We Provide Services of effective Customer Contact and Business Process Outsourcing (BPO) solutions. TREC Global has the experience and capabilities to provide a diverse range of Inbound and Outbound Call Center and Business Process Outsourcing (BPO) solutions. TREC Global brings value to your organization by having the expertise and ability to provide all the essential components that are required to provide a superior solution. TREC Global Solutions :- TREC Global differs from our competition in two distinct ways. One is our Onsite Management ? Offshore Delivery model. This delivery model means that your Program Manager is U.S. Based and available to work with you face to face and they will be responsible for coordinating your requirements with the offshore delivery team. Our second differentiator is knowing that investing additional time in the beginning of a project to gain a deep understanding of your business requirements will give us the in-depth knowledge required to develop solutions that are uniquely suited to achieving your goals and ultimately result in a superior quality experience for your customers. TREC Global?s ability to develop an in-depth understanding of your business requirements also gives us the edge in our ability to develop unique Business Process Outsourcing (BPO) solutions. Using TREC Global?s proven BPO processes we have the ability to convert your current business processes and work flows into customized solutions that can be executed with the same or better results from our Global Delivery Centers. Inbound Customer Contact Services :- TREC Global is an extension of your customer support system and we understand that we must build a solid relationship with your customers by gaining their trust, which can only happen by providing a positive experience. Inbound solutions :- ? Customer Service ? Technical Support / Help Desk ? Product Support ? Consumer / Medical Product Reporting ? Recruiting and Candidate Qualifying ? Inbound order entry and processing ? Service renewals ? Up Selling and Cross Selling ? Email ? Web Chat ? Consumer Response ? Interactive Voice Response ? Dealer Locators ? Toll Free Response ? Direct Mail Response ? TV Response ? Print Media Response ? Website Response ? Seminar Registration ? Answering Service ? Inquiry Handling ? Product Information ? Sales Lead Qualification ? Sales screening Outbound solutions :- ? Market Intelligence ? Database Confirmation ? Political Polling ? Direct Mail Follow-up ? Lead Generation/Qualification ? Seminar Population ? Debt Collection ? Info & Literature Fulfillment ? Appointment Scheduling ? Up Sell / Cross Sell Campaigns ? Surveys ? Customer Satisfaction Research Business Process Outsourcing Solutions :- ? Internal IT help desk ? HR and accounts payable/receivable ? Payroll Time Sheet Verification and Entry ? Financial reconciliation and expense reimbursement management ? Service warranty management ? Document management ? Data Processing TREC Global?s Proven Methodology :- TREC Global?s methodologies are built upon our extensive experience in the global delivery of services, industry best practices and proven concepts ? resulting in a superior quality solution. The successful delivery of superior quality solutions from an offshore delivery center can only be accomplished by having comprehensive processes in place and assuring strict adherence to them. TREC Global?s processes take into account every aspect of your program and no detail is left unchecked. The Philippines ? Destination of Choice :- English is the First Language Best Infrastructure - 100% Digital Connection Most Westernized Asian Nation Manila ? a Modern City

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Contact Info

Trec Global Inc.

115 Providence Blvd.
Kendall Park - NJ 08824 () United States

Phone(s) : 732-631-5633
Mobile :
Fax :


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