Company Profile
ISI eLearning Solutions, LLC
Schaumburg, , United StatesServices Products - Services,
Public. Ltd. Firm Since 0
ISI eLearning has created a powerful approach to training Call Center agents and developing front-line supervisors for organizations of all sizes.
Call Center Training - We offer the most comprehensive curricula specfically focused on the needs of the Call Center. We have a separate curriculum dedicated to each of the four main functions of the Call Center: Telesales, Customer Service, Collections and Supervisory Training. Plus, we have a library of supporting Business and Soft Skills training courses.
Call Center Skills Assessment - ISI provides a focused Skills Assessment to help in the agent selection process.The Skills Assessment is used to determine the agent's strengths and weaknesses. The assessment ties directly into ISI's curricula to provide a custom training plan to ensure that the agent obtains all of the desired skills.
Contact us for more information.
Free Use of Our Learning Management System - ISI provides free access to our On-Line Learning Center to administer, manage and track the entire training process. Our learning management system gives you the ability to track courses taken by each employee, the time spent on courses, the scores for all quizzes and the final examinations, a pass/fail recap, a summary of courses taken by the student, and supplies a teacher-student chat capability for questions and class discussion.
Products :
Our Services are as follows: ISI's Call Center Training addresses every aspect of your organization through our Call Center Skills Assessment and the resulting web-based training program tailored to meet each student's unique needs. -Customer Service Training -Sales Training -Collections Training -Supervisor Training -General Business Training -Soft Skills Training We offer the most comprehensive curricula specfically focused on the needs of the Call Center. We have a separate curriculum dedicated to each of the four main functions of the Call Center: Telesales, Customer Service, Collections and Supervisory Training. Plus, we have a library of supporting Business and Soft Skills training courses.
Contact Info
ISI eLearning Solutions, LLC
1051 Perimeter Dr., Suite 200Schaumburg - IL 60173 () United States
Phone(s) : +1-800-366-6550Mobile :
Fax : +847-995-0003
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United States
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