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Shiv Shakti Services iso Certification in delhi, India


Shiv Shakti Services iso Certification in delhi, India

TL 9000 Consultants


A Quality Product from
Shiv Shakti Services iso Certification in delhi, India [View Profile]
Delhi - India

Description :
“Telesource is committed to making each experience with us one that assures the customer that they have made the correct choice for their equipment support needs. We accomplish this through our dedication to the continual improvement and evolution of our Quality Management System, and the achievement of customer focused objectives.”

It means all Telesource remanufactured products are 100% visually and functionally tested before release to the customer.

It means we have established and documented our quality management system to provide a systematic approach and framework toward our primary goal; which is meeting our customer’s requirements.

Our QMS is our most valuable tool for continually improving our processes in our quest for increasing levels of customer satisfaction, while adjusting to changes in the market and our customer’s needs.

TL 9000 defines the telecommunications quality system requirements for the design, development, production, delivery, installation and maintenance of products and services. This also includes performance and cost-based measurements that measure reliability and quality performance.
TL 9000 is only relevant to those organizations currently engaged in work within the telecommunications industry and who want to implement a certified management system with international recognition.

TL 9000 is a two-part quality management system; ISO 9001 provides the base and TL 9000 provides over 90 supplementary requirements specific to telecommunications. TL 9000 requirements define a set of processes, procedures, and tools that a telecommunication company implements to ensure that customer satisfaction and quality requirements are met or exceeded, thus, providing a platform for continual improvement of company products and services.
The TL 9000 QSRs developed for the telecommunications industry supplement the basic ISO 9001 provisions to address reliability, costs, software development, life-cycle management, specialized service functions, and further growth of the positive relationship between customers and their suppliers.

The requirements are built on currently used industry standards, including ISO 9001, Malcolm Baldrige National Quality Award criteria, Bellcore, SEI, and ISO 12207 standards. TL 9000 combines applicable elements from all of these standards and methodologies into one industry-specific, mutually agreed-upon set of requirements to be followed by everyone in the telecommunications industry.

TL 9000 metrics offer a balanced set of measures and effective means to communicate and monitor actual results. Metrics enable TSPs and suppliers to measure various attributes of quality, such as numbers of system failures, billing errors, and delivery problems. The TL 9000 QSM Handbook states, "TL 9000 ... defines effective cost and performance-based Metrics to measure progress and evaluate results of quality system implementation."

The University of Texas at Dallas (U.T. Dallas) has been selected to develop the QuEST Forum Metrics concept. This concept envisions that suppliers will report specially coded metrics information to U.T. Dallas, which will store and analyze the data. Information will be used to calculate comparable statistics--industry mean, range, median, standard deviation, and best in industry--among suppliers.

The resulting information will be made available on the QuEST Forum Web site to forum members only. Suppliers' identities will remain anonymous at all times, but each company will be able to assess its individual performance against these statistics and identify processes in need of improvement--thereby improving customer-supplier communication

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Shiv Shakti Services iso Certification in delhi, India

Iso 9001, 18001

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