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Service Tracking


A Quality Product from
KANKEI [View Profile]
Mumbai - India

Description :
This is a unique service that is provided to companies that have field teams providing onsite technical and maintenance services. Our service tracker team contacts customers who are to receive the technical, repair or maintenance service and tracks the adherence by the field service team.

This includes

Contact of clients who are to be provided the technical or repair or maintenance service at their premises
Checking whether the service was provided as planned and if provided, then to get feedback on the various elements including timeliness, accuracy and customer service orientation of the field technical team
Resolving any issue related to the service call
Reporting back to the client organisation

Several of our clients have made this as a standard operating procedure for the service organisation.

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Call centres, database management, direct to customer sales, direct marketing, supply chain management.
Following are our services :
Personal Contact Services including Direct Customer Contact Programmes, Secondary Salesforce Programmes and Field Audit Services. Call Center Solutions including Inbound Call Management, Outbound Telemarketing and Interactive Automated Telecontact Services. Electronic Marketing Solutions including Database Management, Web Solutions, Sales and Marketing Software and Process Automation

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