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FEEDBACK MARKETING SERVICES PVT. LTD.

J

FEEDBACK MARKETING SERVICES PVT. LTD.

Voice Services

Mumbai



A Quality Product from
FEEDBACK MARKETING SERVICES PVT. LTD. [View Profile]
Mumbai - India

Description :
At Feedback Consulting, we believe in going beyond traditional ‘satisfaction’ models while measuring stakeholder experience. Our focus is on delivering on end business outcomes through identifying drivers to enhance stakeholder “experience”. Our experience in B2B space has helped us understand our client’s requirement better as well as helped us align to provide enablers for achieving their end business goals. Actionable recommendations based on aggregation and disaggregation of findings at a firm level to an individual level is our key value proposition
.
Feedback’s services extend from measurement to improvement initiatives and change management implementation assistance. While the focus is on Customer and Employee experience, we also undertake engagements among Channel Partners, Vendors, Investors and Internal Customers within firms. We also specialize in brand perception / assessment studies and carry out customised engagements for our clients.

Customer Engagement : Listening to customers is the first step to improvement. Understanding customer disposition and more importantly what can be done about it is at the heart of our customer engagement measurement framework.

Employee Engagement : Firms realize understanding employee aspirations and concerns are vital to meet the firm’s business goals. Feedback can also undertake 360 Degree assessments to identify leadership potential or as part of employee appraisal

‘Other‘ important stakeholders : Dealers, vendors and channel partners are stakeholders who have an important stake in ensuring firm’s success. By measuring their attitudes to the industry and towards your firm, Feedback can help firms in minimizing business risks and driving better stakeholder engagement.

Brand : Feedback focuses on the business outcomes rather than just providing numbers or an intangible brand index score thus helping firms to identify important issues and help develop a suitable brand strategy

Consulting : Based on our extensive experience of customer engagement, the gamut of consulting services moves beyond measurement to actual improvement initiatives and change management assistance.

Customized Research : We also undertake customized research for our client firms in business critical areas leveraging our vast experience of B2B domain across industries.


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FEEDBACK MARKETING SERVICES PVT. LTD.

Specialised in Industrial Market Research & Research based consultant management. Also specialised in customer & vendor satisfaction audits. We offer Opportunity Assessment, Satisfaction studies, Profiling markets, Pricing studies, Best practices, Buyer behavior, Business plans and feasibilities, Concept testing, Partner identification, Marketing/Vendor audits, Business Consulting services.



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