New delhi, Delhi, India
Services Products - Services,
Pvt. Ltd. Firm Since 0
InfoVision Group (IVG) is one of the largest independent IT enabled services companies in India. With over 14 years of experience and 3200 employees focused on delivering solution in running call centers, database management and back office support services for domestic and international customers, IVG has the necessary resources and expertise to be able to successfully set up and manage projects on a global scale.
IVG?s domestic and international operations operate under it?s group companies InfoVision Solutions & InfoVision International respectively.
Technology Platform : CareVision ? IVG?s integrated CRM Software Solution.
Provides our clients one view of the customer across multiple sales channels and relationship points. This professional approach to ?touchpoint blending? successfully connects the various sales channels with the customers. Through this connectivity IVG helps its clients create better long term and profitable relationships with it?s customers.
We Provide services of Call center services, BPO outsourcing, CRM, Call Center Outsourcing, Answering Services, Customer Relationship Management. Services :- Infovision Solutions :- InfoVision's extensive experience & international perspective in Customer Relationship Management enables it to service all customer "touchpoints" through powerful and customized CRM solutions. These touchpoints encompass. Infovision Solutions :- Customer Interaction Centers, Loyalty Programs, Direct Marketing, Web Response Centers, Database Management, Internet Support, Software Services, Marketing Services. Infovision International :- 1)BPO & IT Enabled Services, Customer Interaction Centers, Customer Relationship Management, BPO Services. 2)The InfoVision Edge :- Training, Quality, Process Transition. Quality Procedures :- IVG has a complete set of quality procedures which act as guidelines for every aspect of the business, including :- ? Implementation of Project/Campaign. ? Start-up and Operational Set-up. ? Recruitment. ? Induction and Training. ? Testing, monitoring and Reporting. ? Invoicing and Collection. Quality Process :- Call Listening & Evaluation :- ? Compliance issues ? Lead Generation ? Language & Accent ? Objection handling ? Listening & Rapport ? Closing Techniques ? Product Knowledge. Process Transition :- InfoVision?s Business Transitioning Team collects the functional, operational and technical requirements from the client. At this stage, the team studies and understands the customer?s business drivers, operational workflow and user needs and transfers this information into a Project Scope Document. Simultaneously the technical requirements are defined and implemented.
13B Palam Marg,
New Delhi - 110057 (Delhi) India